BLESSING AMARACHI OKORIE

Conducted daily reviews of Global Investor Services transactions, portfolio management, and custody operations, ensuring adherence to regulatory standards.

Assessed and identified critical risks in operational activities, escalating issues and recommending solutions to maintain compliance with CBN and internal policies.

Implemented rigorous account modification reviews to prevent impersonation and mitigate fraud, safeguarding client assets and data.

Performed comprehensive reconciliation and review of E-Business transactions and NEFT outward processes, ensuring accuracy and financial integrity.

Managed dispute escalations and resolutions within agreed SLAs, significantly improving operational efficiency and customer satisfaction.

Executed spot checks on business operations and sales to uphold organizational standards and reviewed expense and procurement accounts for compliance.

Processed an average of $1 million in foreign transactions monthly, maintaining high accuracy and compliance with international banking standards.

Handled an average of 200 customer transactions daily within stipulated turnaround times, enhancing service efficiency and client satisfaction.

Managed 10 ATM terminals, ensuring 100% uptime to provide uninterrupted service for a high volume of customers.

Assisted with overall branch operations, including vault management and daily activities, contributing to seamless service delivery.

Processed bills collection for customers and managed expense processing on Dynamics 365, ensuring accurate financial record-keeping.

Supported deposit mobilization through cross-selling initiatives, contributing to the bank's growth objectives.

Managed customer queries and complaints, providing timely and effective resolutions to enhance client satisfaction.

Ensured strict adherence to proper cash handling procedures, minimizing discrepancies and maintaining financial integrity.

Accurately balanced currency and cash at the end of each shift, contributing to precise daily financial reconciliation.

Addressed inquiries regarding current, savings accounts, and other bank products, providing comprehensive information to customers.

Maintained detailed statistical and financial records, supporting accurate reporting and operational transparency.

Collected and analyzed market information to prepare comprehensive sales reports, informing strategic decisions and boosting sales performance.

Promoted products effectively, consistently staying current with market trends to maximize sales opportunities.

Improved customer satisfaction through proactive after-sales services, building strong client relationships and fostering loyalty.

Consistently met sales targets, contributing directly to revenue growth and business objectives.